Refund Policy

Last updated: August 13, 2026

1. What You Are Buying

BounceLab Pro plans are digital, non-physical subscriptions that grant access to features for a fixed period (30 / 180 / 365 days) as a one-time payment. Access is activated on your account automatically after payment.

2. 14-Day Money-Back Guarantee

Every BounceLab Pro purchase is covered by a 14-day money-back guarantee. If you're not satisfied for any reason within 14 days of your purchase, contact us and we will issue a full refund — no questions asked.

After the first 14 days, purchases are generally final and non-refundable, because Pro access is delivered instantly and consumed digitally, consistent with common practice for digital subscriptions and services.

3. When We Will Also Refund

Beyond the 14-day guarantee, we will refund at any time in the following cases:

• You paid, but your Pro access was not activated due to a technical error on our side, and we cannot resolve it.
• You were charged an incorrect amount or a duplicate charge occurred.
• You purchased a plan by mistake and contact us before using any Pro feature.

4. How to Request a Refund

Contact us through the Feedback page or by email at BounceLab.jump@outlook.com with your account name, the payment date, and the order reference from our payment provider. We will review your request and respond within 2 business days. Approved refunds are returned to the original payment method.

5. Payment Provider Disputes

If you believe a charge was unauthorized or incorrect, you may also open a dispute directly through the payment provider used at checkout. Paid plans are not currently available, so no charges can occur until checkout is enabled.

6. Contact

Refund requests and questions can be sent through the Feedback page.